Wendy's drive-through chatbot

https://www.wsj.com/articles/wendys-google-train-next-generation-order-taker-an-ai-chatbot-968ff865

Wendy’s software engineers have been working with Google to build and fine-tune a generative AI application on top of Google’s own large language model, or LLM. Wendy’s customized language model includes unique terms, phrases and acronyms customers have come to use when ordering its burgers, fries and other items. The application has also been programmed to upsell customers, offering larger sizes, Frosties or daily specials.